User Unfriendly – OptumRx Review

While OptumRx as a provider of medication is a reliable source and I appreciate the delivery of my meds, this app is difficult to use. All OptumRx wants is for the user to sign up for automatic refills. Seeing your prescriptions and when they are due for refills was easy in the past. I’m having difficulty finding the information I need on this version. I wanted to refill one medication and found on my checkout that three medications were listed, one not ready for refill! I also deplore the fact that you can’t get a list of your orders for the year online when income tax time comes around. I have to call and ask them to send out a list. I have not even been able to print or save an order, being told to wait for a confirmation email. The email only gives you an order number and directs you back to the website. The app could be so much better.
Review by ChgoSuburbRes on OptumRx.