Literally doesn’t work, worst customer service. – Seamless: Local Food Delivery Review

I used to use this app in college. In the last year, I haven’t been able to use it at all. Every time I order, it gets canceled immediately. I’ve put in different payment methods, uninstalled and reinstalled the app, used various web browsers, and contacting customer service hasn’t rectified anything. I’ve even made new accounts under my various emails. I’ve called twice, used the chat 3 times, and have heard the same answer- ‘your account is locked, we’ve sent this to a manager and you’ll hear back in 24-48 hours.’ The first time I contacted seamless was 5 days ago and I’ve heard absolutely nothing. I also called Sunday, heard the same thing, and still nothing. When I called today, I expressed my issue and that I had heard the same thing about hearing back, and that I wanted to speak to someone who could actually rectify this situation. She was unable to help me. Lovely woman, just a terrible company with terrible support systems for customers. I had reconciled myself to the fact that I wasn’t going to use this or GrubHub ever again, but I have a gift card that I got from work and need to use it, as times are tough!
Review by Mac Rop on Seamless: Local Food Delivery.