No Customer Service – FARFETCH - Shop Luxury Fashion Review

If you know you love the item and have no question in your mind that you may need to return it then this is a great option. If your used to other online shopping options and might need to return it’s not worth it to buy from this company. I paid more for a dress buying it from farfetch than the designer because they talk about how easy their return process is on their website; this is not accurate. A two week return window is not for deciding you need to return something rather it’s for that item to be delivered back to the designer. And you can’t drop items off at fedex/UPS or anything like that. They send a currier to your house - sounds nice if you have the ability to be available at home during the day for a three hour window on a very tight turn around. They have beautiful items but I won’t be buying anything else from them because of the time and hassle spent just trying to navigate and the money wasted.
Review by stuckwithdress on FARFETCH - Shop Luxury Fashion.