No Longer a Credible Travel Broker IMO – Hotwire: Last Minute Hotels Review

I booked a car rental and was tricked. But TECHNICALLY it was my fault and Hotwire texting representative Janeth let me know. Hotwire puts policy over people. I booked the car rental to drive from SLC to Las Vagas. The booking screen said “unlimited miles for non-local renters” (after going back a reviewing). I understood it that I would have unlimited miles like every other auto rental I’ve ever had provides. The fine print states: “Some local rentals do not offer unlimited mileage.” Well, you don’t know which rental agency it is until after the purchase on a Hotwire “hot buy.” I got to the auto rental place. They wanted to charge me an additional $20 per day for unlimited mileage. I drove my own car out of principle. The Hotwire representative was completely and totally unhelpful. She just quoted their policy and basically told me to take a hike. They wouldn’t allow a credit to be applied to a different auto rental company. Just you’re out of luck. I don’t believe hotwire should do business with auto rental companies that don’t offer unlimited mileage without providing a bold disclaimer upfront that tells the purchaser to beware. Especially when there are other reputable auto rental companies that are offering unlimited mileage for similar prices in Hotwire listings. The buyer needs to understand what they are and are not getting because the bad auto rental companies are being associated with the good ones. The customer is the one that suffers. My money was not refunded and I did not take the rental car — drove my own. I am deleting my Hotwire profile and will never book the through Hotwire again.
Review by Boquita44 on Hotwire: Last Minute Hotels.