I don’t understand the bad ratings – Hotwire: Last Minute Hotels Review

I’ve been booking with hot wire for many many years trips to Puerto Rico, Honduras, Mexico and trips all over the United States rental cars hotels I mean I’ve done it all with Hotwire they always have the best prices and several times that I’ve had to contact Customer Service it’s always been pleasant and I’ve never ever had an issue with hotwire.
Review by SomarFamily on Hotwire: Last Minute Hotels.