Foodie’s fright is Resy – Resy Review

Resy is, by far, the most frustrating, poorly designed reservation app on the market. Why so many restaurants are connected to it is a complete mystery. Why the developers of the app don’t fix the glaring errors, glitches, bugs, and horrible UX, I don’t understand. If I didn’t absolutely have to use this awful piece of software that works like it was designed by a 12 year old on summer vacation to make reservations, trust me I never would. Here are just a few of the horrible features of the Resy user experience: -the search function is complete inconsistent, after you click through to one restaurant always takes you back to the macro view of the MSA you are searching no matter how finely detailed your search was. -When you use the “notify” feature, which in theory is great, once you’ve put on two notifys for the time period you are searching in the app automatically changes the date forward by one day. If you don’t realize it, your notifications are for the wrong date. -Once you have put on one notify, the next one has no available times after the earliest time you’ve set the previous notify for. For example, if you set a notify at restaurant A for 7 to 8 pm on Thursday, then when you try to set a notify at restaurant B you can only set the notify at 7. You then have to go into your profile, open your notifys and change the time at restaurant B manually to 7 to 8. -One last scathing remark, although I have more but I’ll refrain, is that if you are trying to search for availability at a particular restaurant there is no functionality to open the calendar and see other dates than the one you are searching. Sometimes, if you tap on the date about 20 times, you can get the calendar to open, so clearly it is meant to function that way, but it does not. I’ll just add that I have the latest iPhone with the most up to date iOS and I’m tech savvy. I’m also about as much of a foodie as you can find so I’m facile with every reservation system: open table, Tock, seven rooms and Resy. It is beyond belief that restaurants base their livelihood on this piece of trash app without a thought to the fact that it’s their diner’s first experience with their establishment. It’s also beyond belief that no one at Resy has bothered to use this app and seen these glaring errors. Make a reservation people, experience this and fix this thing please.
Review by ChiNotShy on Resy.