App bug compounded by abysmal customer service – Whataburger Review

We used this app recently and used the “reorder” function to quickly reorder our last purchase. We didn’t realize until we had paid that the app had doubled the order, despite us pressing the button only once. There is no cancel button. We got to the restaurant before they made the food and they couldn’t cancel it. We contacted customer service, they didn’t answer. The restaurant made us both orders and I called customer service the next day again. They answered and escalated the case. The people whom they escalated it to took a week to respond and said there was nothing they could do. Completely abysmal customer service. Whataburger isn’t what it used to be.
Review by dc mick c on Whataburger.