Hung up on me – SolarEdge Monitoring Review

Just got off the phone with “customer service.” They hung up on me. I was trying to insist that they listen to me, but they could tell I was angry and hung up. I wasn’t disrespectful and have good reason to be angry. Check your SolarEdge app to make sure it’s working. Ours quit 5 years ago in 2017, we don’t know why. Now, the manufacturer, the installer and SolarEdge all blame each other. Meanwhile, we the customer get no data. Rocky Mountain Solar is no help. If you find your app is not working, consider reporting it on this board. I recommend also calling out the installer, not out of spite but in an effort to get these “business” entities to take responsibility and work together to provide us with quality solar energy service. Otherwise you’ll be spending at least three years trying to fix the problem with no results. Might help to call out the manufacturer too.
Review by Physicker on SolarEdge Monitoring.