App Crashes and They Steal Money – NC Quick Pass HOV Review

The app continually crashes if you have to reset your password. If you try to tap the security questions or the send code button the app crashes and you can never enter the code that is sent to you. The worst part about using HOV mode on the app is that it doesn’t always register when you’re using the lanes. Then when you dispute the charges they say you have to prove you were active on HOV which the only way to do is if you take a screenshot of your phone. I’ve had at least $50 stolen by NC QuickPass due to the app not registering my HOV mode with the toll system. Now I check every week and have at least 3-4 disputes a month. I am sure this is happening to a lot of people who are unaware or not as vigilant as I have become. They are probably stealing hundreds of thousands of dollars from people who believe they are in HOV mode l, but never really check their statements and/or go through the lengthy and annoying dispute process!!
Review by AZ_Food_Ranger on NC Quick Pass HOV.