Amazing customer service experience – Blue Connect Mobile NC Review

I had a really great experience last night where your app really helped me. I was at the pharmacy trying to get a flu shot with my son. The pharmacist said that his birthdate wasn’t matching in the insurance system. Which didn’t seem right. I popped into the app and tried to just verify what you had for his birthdate. So I started a chat in the app and someone named Cindy (I think?) helped me. At first I was just trying to make sure his birthdate was correct in the bcbs system (it was). Cindy actually volunteered to call the pharmacy while I was there to straighten things out. She spent forever on hold - I had to tell the pharmacist to pick up the dang phone. She got it all fixed while I was there and my son was able to get his shot. That was really great customer service. Terrible from Walgreens, but great from you all. Thank you.
Review by GamerBobby13 on Blue Connect Mobile NC.