Changing my review, great customer service – CuriosityStream Review

Update: A very nice customer service rep ending up reaching out and giving me not only what I originally signed up for, but also 3 months free. I guess it was just that one guy. But they made it right so I’m happy. I wish I could post a screenshot here. I tried to sign up with a promo code in order to get Nebula with my subscription. It clearly states you get nebula “with a subscription”. Well apparently what they really meant is you get Nebula only with an annual subscription. I emailed them and the customer service rep argued with me and told me that it doesn’t say that even though I sent a screenshot of the ad. Totally rude and unhelpful. Currently trying to get a refund. I have a feeling that it’s going to be a huge pain.
Review by babycat00 on CuriosityStream.