Dark UX Patterns – Care/of Review

I’m a designer and one of the most important rules is to give users control, even if it means making it easier to cancel a subscription. I was appalled at how difficult it’s been to cancel my order - this is clearly done on purpose. There are no options in the UI and finding out how to contact support to cancel is also buried under options. I went from wanting to freeze my account while I travel (indefinitely, not just delays - again give users full control) but now I’m absolutely canceling. Have you considered that you might be taking advantage of people who aren’t as tech savvy? This is clearly a profits over people company.
Review by jcparkhurst on Care/of.