Not Great – Amwell: Doctor Visits 24/7 Review

Both times I’ve used this app I’ve had issues. The first time I signed up for a visit with a doctor and waited an hour to never receive a call. I called customer service and they said that the doctor must have logged off for the day or there was an error. The second doctor I got assigned to was very nice and helpful but it took over 2 hours for that to happen when it should have been 10 minutes or less according to the wait time I was originally given. The second time I used the app I signed up for a visit and was only on the phone for 30-60 seconds with the doctor because they advised they couldn’t treat me for the same issues if it was more than once in less than 6 months. Why was I not advised this when signing up for the visit when I specifically put the same issue I had been seen for through this app previously? So I get charged the visit fee for no service provided to me? I requested a refund through customer service and they said it may take a few days but also said if you don’t hear back in like a month contact us again. So it’s not sounding promising.
Review by Jaimmmmmmmm on Amwell: Doctor Visits 24/7.