Never use this agency – lastminute.com - Travel Deals Review

NEVER EVER use this agency. If I could give them 0 stars I would. I was scheduled to fly out of JFK to CDG on the 31st of august. When I originally bought the ticket the flight was scheduled to depart at 9pm, I live in Philly so I bought my bus ticket believing the flight was still 9pm because that was what was on the agency’s website. However, as I was on the bus on my way to New York I checked in with the airline and they had switched the flight to 5pm instead and I wasn’t scheduled to arrive to New York until 3:30pm. So impossible to make the flight. I called the agency and they told me they never received a notification. I then called the airline and they showed me proof that they sent the notification out on July 14th at 2pm. The agency never updated. I called back the agency and they were unwilling to help me, unwilling to let me speak with a manager, and kept telling me to call the airline instead. In the end I ended up spending an extra $1200 for another flight. Please avoid these guys. They are scammers.
Review by athletic_edu on lastminute.com - Travel Deals.