Poor Customer Service – Trunk Club - Personal Styling Review

I signed up 1-2 months ago. I received an email saying I needed to call to verify some info. I called back, left a message, did not receive a callback. My order got canceled so I ordered again. This time, I waited a month. The app said it would ship between 08/31-09/06. Never did. Called again, was told the department I needed to talk to wasn’t there. Mentioned I called and left a message and didn’t receive a response. Customer service left it up to me to call back and said “they’ll take note that I’ll call.” Girl if you’re gonna take note that I’ll call why don’t you take note that y’all didn’t call me back in the first place and have them call me?! While this is a minor annoyance, the biggest annoyance is that I waited 2 months with poor follow up about this. Do y’all just not want to sent this trunk? lol I would think Nordy would have a smoother process than this in general. Don’t know where all that good Nordstrom money is at but it ain’t in Trunk Club.
Review by Neadnerthal on Trunk Club - Personal Styling.