Should Be Better – H-E-B Go Review

It’s a nice concept and glad my closest store has the H‑E‑B Go terminals, but the execution needs a lot of work. The Go app needs to have more of the My H‑E‑B features incorporated, like the clipped coupons and shopping list. It’s annoying having to switch back and forth between the two apps to see your list and then back to scan the items. Clipped coupons from My H‑E‑B won’t scan when checking out in the Go. I lost over $8 in discounts from coupons and ended up buying more than I really needed at the time because the savings wouldn’t register on the system, even the paper coupons would be applied. The partner and manager couldn’t figure it out. Like others said the checkout process is very haphazard. The process is minimally faster than going through regular checkouts at times.
Review by Rdwngfn on H-E-B Go.