Stolen money – EatStreet Local Food Delivery Review

I had been using this app fine for years but I am now deleting it from my phone. I placed an order for $20 of food which is not very much for delivery standards but is still quite a splurge on food. I followed the order and never received a knock but got a text saying the food was delivered. After checking my front door and the other buildings near me to make sure it wasn’t delivered accidentally to a neighbor, I reached out to the customer service team. I spoke with them for thirty minutes where they told me the food was delivered and to check again even after I had told them I had already checked. I was then asked if my address was correct (it was) and finally told the driver said they delivered the food so there was nothing they could do and I could not be issued a refund. After asking to speak to a supervisor, I was told that someone would contact me to discuss it in 48 hours. They also did not allow any option to file a complaint against the driver. I asked multiple times what I needed to do to get this handled today as $20 is a lot of money, and was told they couldn’t help me, I couldn’t speak to anyone else, I could not file a complaint, and the only thing I could do was wait for the supervisor to send me an email. This definitely seems like it is a purposeful theft and I’m very dissatisfied with how little help I was offered and the fact that I am now out both the money and the food.
Review by LexiAdams on EatStreet Local Food Delivery.