Why would you add barriers to customers giving you money? – Hootsuite - Social Media Tools Review

I've used Hootsuite for years on the free version. I did the free trial in the beginning but found I really didn't need the paid one, so I didn't buy the paid version when it expired. Here we are years later, and I need a paid membership. I've gone into the screen that should be showing upgrade options, but instead, there is a banner in the middle of the screen: "It looks like you've already had a 30-day free trial. Make changes on the same device you used to sign up for the trial." I don't have that phone anymore. I used it for an upgrade trade. Are you guys serious with this? Some advice from the peanut gallery: never, ever put an arbitrary barrier between your customers and you receiving money from them. You aren't the only ones in this market, and it would be easy, for those so inclined, to delete and create new accounts with you just to get a second 30-day trial.
Review by 4q3d on Hootsuite - Social Media Tools.