Scam – Disney Store Review

Don’t buy from them, they just scam you. I purchased the limited edition Esmeralda doll 6 minutes after she went for sale on the 10th (she didn’t sell out till like 2 days later). Shop Disney marked my item as shipped on the 12th and took my $140 for her. I contacted a week later because the tracking still said USPS was waiting for the item from Disney. Shop Disney told me to wait for the tracking to update (which is ridiculous). It’s been almost 2 weeks since the dolls release and there still wasn’t any updates, I knew Disney still hadn’t shipped the item. Today I emailed them and said give me my $140 back since you still haven’t shipped my item. Within minutes I got verification emails that my item was being returned and I’d get my money back within a few days. It was literally a scam. That means if I never messaged Disney about my item, I wouldn’t have ever got the item and they were just gonna keep my money. They clearly knew they didn’t actually ship my item otherwise the return would not have been instant! They lied to me about it being shipped and since I called them out they are now ignoring my emails. Extremely unprofessional and nothing I would have ever expected from Disney. It’s really upsetting because I am a HUGE Esmeralda fan, so I’m very sad I can’t even get the limited doll I PAID FOR the day she came out. She’s not out of stock and I will have to buy her from eBay or scalpers. Thinking of canceling my Disney plus if Disney is going to be scamming me.
Review by starwarrior2014 on Disney Store.