Awful, claim functionality – Esurance Mobile Review

Esurance customer rear-ended me. Claim department directed me to this app. What is wrong: 1. Clearly not enough testing, for instance, if android phone sleeps while taking VIN photo, the phone needs to be rebooted or app’s busy spinner never clears. It was a huge waste of time until I figured this out. 2. Camera never focused on odometer. Out of frustration I decided to snap the photo anyway and let esurance see how crappy their software works. It wasn’t until I pushed the button to take the photo did the camera finally focus. 3. When taking the four corner views, a green check mark appears. Nowhere is it clear that you need to press the green check mark to move to the next image. I hope you never have an accident. If you do, I hope your responsible party does not have esurance. And if these things should happen, that esurance does not make you use this crappy app. ☹️☹️☹️☹️☹️☹️☹️
Review by flying.carp on Esurance Mobile.