Update: 2h with tech support to resolve issues – Somfy myLink Review

Hi there, this is an update to my last 1-star review (the app was so dismal unresponsive, busy-indicator circling for up to a minute for each and every app-interaction, it became useless). Somfy did respond with a “developer” response, asking me to contact 800-support. Which I did .. and here’s the result (I am upgrading my review to 3 stars, but it’s still a struggling app-product combo) It took 2h to reach a live person (after 10min on hold, I elected the “provide your phone number, the next analyst will call you"-option… well, that call back took 1.5 h. After which I was put on hold and transferred internally to another specialist (Andy, nice guy) who helped me. Suspicion was quickly on Wifi-access (crowded network, weak wifi (the router was 6 feet away!) and hence slow app reaction time) Steps taken: > Deinstall all apps on phone and iPad > Factory-reset the MyLink unit > Re-install apps > Re-establish app access to MyLink unit > Pair unit with 5G-Wifi signal > Re-pair manual remotes in house for awnings to the newly configed App And all is working now, the app is reacting fast (again/normal) after around 2.5h of total turn around time. Final thoughts and observation: 1) Out of dozens (Iiterally) wifi devices (Nest thermostats, Nest smoke, floor heating, Stereo, speakers etc etc) NO OTHER device appears so finicky as this MyLink/Somfy unit. 2) The -now-working MyLink continues to indicate weak-signal Wifi. My iPhoneXR lying right next to it(!), both 6 feet away from wifi router, shows full bars and full wifi-strength. We have Fios 100mb, so internet is NOT the issue. There is something really wrong with the engineering of the MyLink unit or the app or both. It’s working now/again, but I have a feeling I’ll be doing all this again in a year or so.
Review by xTexLutz on Somfy myLink.