Not paying lender! – Sloan: #1 Student Loan App Review

Made a payment on April 1, payment removed from bank account but no payment made to lender so now it is late. Tried to contact customer service through app but they require 5 photos of issues before being able to submit a ticket. Sent an email and heard nothing back. Thinking this is a scam!!!
Review by sofiajlaw on Sloan: #1 Student Loan App.