Permissions problem makes app unusable for new user device – IDrive Online Backup Review

I just signed up for this service, based on positive reviews in comparison to other cloud services. But when I opened the app and tried to sync, it told me I had to give permission to access photos. This is, of course, completely reasonable and a requirement on the part of Apple. However, when I push the Continue button too be taken to Settings, it brings me to the settings for the app, not Settings/Privacy/Photos, where it had told me to go. When I go to that part of the Settings menu, there is no request from I drive to approve, rendering this app totally useless for backing up anything directly from my phone. Additionally, when I try to "Report Problem" in the IDrive menu, a message interface pops up for half a second before disappearing, forcing me to leave a one-star review in the hopes of reaching somebody at the company. Neither of these would require a major fix, so it's concerning to me that these basic functions of the app are non-functional.
Review by Brodie B Nolan on IDrive Online Backup.