Ear buds stop working at a high rate and support is pretty dismal – Bose Sleep Review

I have four of these. Two of them one ear bud broke. They are sleep buds. So obviously you notice they are broken when going to sleep. Just when their support is closed. I keep forgetting to call the next day and notice again when their support is closed I need support. Only option is to call. It would be so much easier if I could send an email when I notice they are broken. Or god forbid have a chat app for this use case (which seems like it is a very common one see later below). Not to mention their site puts you in an infinite loop and you keep entering your serial number, on your phone digit by digit because they don’t offer copy of serial number support, only to go back to the page which says contact us. They seriously did not consider support for when their product breaks - which it breaks a lot. 50% in my case. And look online, there are tons and tons of posts of one ear bud breaking / stopping working and Bose support says to call them - which again they are closed when one is usually going to sleep. Save your money and just buy a noise cancellation product. They cost like $5 on your phone and it always works. I love Bose products but this one is a complete waste of money, don’t buy it.
Review by all_the_nick_names_are_taken- on Bose Sleep.