App has flaws & cust service not helpful – Michaels Stores Review

App is not managed on a per-store basis, via the customer service rep I spoke with. Most apps are managed with time slots for pickup & curbside. App promised to have order ready & I called my local store and that wasn’t the case. I called customer service & the rep let me know that it varies by store. Completely understandable & it would not be an issue if the app stated this. It does not & leaves you to assume if you order by a certain time, your order will be ready on the same day. Rep basically provided me with lip service. So. Just know that while using the app, while they promise to fulfill your order by a certain time (that they committed to), may or may not be honored. App also is terrible at inventory per store, but that makes sense knowing it isn’t managed on a per store basis.
Review by Slt1028 on Michaels Stores.