Customer service – Xfinity Review

Customer service is mediocre at best when it comes to the TECH SUPPORT DEPARTMENT! I’ve had Xfinity/Comcast over 10+ years, so this review is coming from someone dealing with the tech support department for a really long time and I’ve never made a review about them but maybe this review will bring about much needed change! Usually 85% of the time I end up having to issue out a tech worker to come out and they say it’s nothing I could’ve done on my end but for whatever reason these cable boxes will say no signal and they always refer to the HDMI cord but it’s never my cord, and always keep a 6 pack of HDMI cords handy for this very reason. Now as far as the tech support agents, it sounds like they have a heavy foreign accent and it’s very hard to understand their English. The most frustrating thing is they will charge you to come out and do a repair or a replacement for your system on top of all the other money they charge for monthly. IT’S EXTREMELY EXPENSIVE AND THEY MAKE DIFFICULT TO MAINTAIN THE SERVICE WITH ALL THE ADDED MONTHLY CHARGES WHICH SEEM TO COST MORE AND MORE EVERY MONTH!
Review by Dasher8027 on Xfinity.