Deleted my account – Buffer: Plan & Schedule Posts Review

When the new sign in methods came into play, I wasn't concerned. I had signed up with an email address in the first place, I always do when the option is available. Didn't use this for a while as I had no need, open it last week and boom. Account is gone. Try signing in on desktop website/safari extension. Same situation. I reach out for help and am told over and over for a week straight that I don't have an account. Y'all DELETED IT. FOR NO REASON. Never been so frustrated with a support experience of this kind outside of battling Tumblr for 5 years to get my original account back and Wordpress' terrible support system. I'm putting Buffer in this same bucket now. I don't know who told tech people they're all smart, but this is a boneheaded move. I didn't even get an email from you guys about the sign in system change. I haven't gotten any emails from you in a while until last week and I'm so disappointed with this whole experience that I'm not using your platform anymore. It's not that it's bad quality, it's just clear you're not doing enough communication and QA to make this viable. Someday that's going to come back to bit y'all in the foot and I'm not gonna sit around waiting to get burned a second time.
Review by Raantuva on Buffer: Plan & Schedule Posts.