I have been w apple since iPhone #1 – Apple Store Review

Worst customer service and no backing of product!!! I am fortunately have had the worst experience in the last seven months. I bought full price from the Apple Store a iPhone 11 Pro which would not send messages and would not allow me to do phone calls and would lock up. So instead of trading it in I went ahead and bought an iPhone 12 Pro once it came out. The battery would only lasts 17 min to three hours. And when charged it would go to 100% but within two hours would be at 0% and need to be charged. But it sent messages and the phone worked. It blinked non stop but it just had a bad battery. Took it back to where I bought it, within three weeks of the purchase. After this they replaced it as the phone was scalding hot and they said something was wrong with it. The store/ not apple, then gave me a brand new iPhone 12 Pro to replace the faulty one. Now this new one will not allow me to send messages without locking up. It will not allow me to do a look up of my contacts without locking up nor allowing my contacts list to show. The battery will not charge and stay charged. I called Apple tonight to get help, Bonnie, was nice. She did make sure it was escalated to a supervisor who refused to speak with me or give his name and told the original customer service agent to tell me just to go to store and see if someone will fix it or they could express ship a loaner and have my phone shipped to have repair to have the loaner sent back for my 3 day old phone to be returned. WTH!!!! My phone has been on the charger for 3 hours and is at 43% WTFrench toast???!!!! THIS IS THE WORST PRODUCT SO FAR AND THE WORST SUPERVISORY CUSTOMER SERVICE!!!! After $2500 in 7 months spent and 3 iPhones (1 free replacement). I will be go to store and get an android. SHAME on apple. I have no clue how to use an android but I will learn quickly. After 20 hours of my time at $225/ hr apple owes me money. I offered to send all these brand new phones in exchange for any phone at all, I don’t care - I just need one that works. Worst product ever!!!
Review by JO PNP on Apple Store.