Incompetence – Apple Store Review

Let see where do I begin. At 2am I order a power adapter and 2 foot cord for an IPhone 11. I needed it so I order it from the Store on 5th Ave. it left specific instructions as to when I would be able to pick it up. I choose the time frame 3:45am-4:00am. It stated that it wouldn’t be available any earlier. So I waited until 3:45am. I presented my ID and to my Surprise it wasn’t ready. I believe I was greeted by a Manager who stated that the Online Dept was different from the Store. If I wanted to Pick it up I was instructed to Cancel the order. She passed me off to another associate who Processed my order. First She didn’t help me Cancel the order and it’s 4:33am and it still isn’t ready. Second what happened to Good Quality Customer Service.? Why couldn’t This Apple Store Hand me my items since I had my online receipt ? That’s not an Option? You really lack empathy and Good Customer Service. Makes me wonder what your Mission Statement is? Flagship Store needs better Customer Service.
Review by MrStonePhoenix on Apple Store.