Get a physical card – Costco Review

I didn’t carry my card and went to Costco because I have this app. Spent 2 hours gathering all my groceries with my kid. On checking the app didn’t work so my card didn’t pop up, it has to verify each time that you paid their yearly fee so your card is actually not stored in your phone. I gave them my drivers license but their system was also down so they couldn’t verify. The manager on site tried to check but couldn’t find my membership with my license, I have a business account, but couldn’t check those, system was down again. I LEFT WITHOUT MY GROCERIES! I just can’t imagine a worst service: I want to buy your product, I have the money, but because your system is down you don’t let me pay and buy them. Costco customer service is not what it used to be. Amazon will take them over.
Review by vikingoblanco on Costco.