BEST Customer Service – Chewy - Where Pet Lovers Shop Review

I have only been a Chewy customer since May 2020. We got our little rescue kitty and I needed to stock up. I looked at Petsmart and Petco but decided to give Chewy a shot. Best. Decision. Ever. I ordered a bunch of necessities for my kitten, including a cat tree. I was amazed when it arrived 2 days after it shipped (to rural Vermont!). I was a bit disappointed when I noticed a platform for the cat tree was missing. I called them and they said they’d send a new one (which arrived 2 days later), and I could keep the one I had or give it away. No charge for the new tree. I have always had great experiences buying from this app, and even when FedEx messed up my delivery (the box apparently broke and some stuff had fallen out, resulting in my getting only part of my order repacked in a FedEx box), Chewy replaced everything. Hands down, BEST TEAM! Thank you!! I have told everyone I know to use you guys!
Review by crystalv82 on Chewy - Where Pet Lovers Shop.