Customer service – Lyft Driver Review

The app itself is ok, but every time a rider do something off, or the app log you out is pretty much on you... i have 5 starts and every time i have any issues or concerns the customer service is no helpful... explain the same thing i already knew and don't provide any support or help.. ??? Why you all there????... i have 2 experiences with 2 riders that brake the rules and 0 support whatsoever... another occasion one rider pretty much didn’t pay for the ride because it cancel in the middle and refuse to leave... lyft didn’t help or penalized the rider ? as an app is easy to make money and work but customer service is the worse i ever experience and i do al the platforms from amazon-uber-doordash- etc ... a lot to improve with safety thou.
Review by Cathalina Arias on Lyft Driver.