Can’t get back my account – LINE Review

I can’t get back my account since my phone was broken and no way to receive the verification code while trying to login with the new phone. Once I contacted Line customer service, they just said I have to create a new account if my previous phone was broken. This doesn’t make sense for this case. There are many social apps and only Line has such weird limitation. I lost many social groups and friends in Line account. I won’t trust and use Line anymore.
Review by LeanoJL on LINE.