Canceled membership after 15 years – Costco Review

Most of my home is stocked with Costco purchases. After spending an hour and a half shopping at all local warehouse during this pandemic, the lights turned off. Of course I shop at the end of the day because that’s when the least amount of people are there. Except this time somebody that works at Costco took my cart, because when I turned around it was gone. I called customer service simply to ask for my annual certificate to be sent to me in the form of a check since I couldn’t spend the money tonight, and I was met with rudeness and a lack of empathy. I canceled my membership. I will never visit Costco again unless the president himself sends me a letter apologizing on behalf of his company. As nice as one can, I told the lady to go f-off at the end of the call. She told me the exact same thing back. Awesome customer service.
Review by User332 on Costco.