Amazing Customer Service! – Chewy - Where Pet Lovers Shop Review

Just want to comment on how awesome Chewy has been... Obviously the convenience to have my products shipped to my home is amazing. And so quickly after ordering! Sometimes you don’t realize you are running out until it’s way too close for comfort; Chewy’s speedy turnaround on orders has saved me more than once! Also, extremely easy to find what I need, filters to find new products works great, and a quick checkout are also all fabulous. BUT, my absolute favorite today, and why I am writing.....called late on a Sunday afternoon to help with an order. Phone was answered immediately, no wait, no menus to work through first, and the agent was very friendly and efficient at helping me. I called because I had changed my mind on a product ordered the night before - decided after pushing send to change my dog’s food going forward. But, I had already ordered a huge 28 lb bag of their old food and because they are so quick to fill orders, I couldn’t seem to cancel it online. Called to see if Customer Service could do more. Unfortunately, at first anyway, they could not stop it - was already on the way (normally a great thing, but not this time lol). So I asked about the return options, as I had never done so before. But, instead of returning, Chewy offered me the option to simply donate the bag yet still get a full refund! WOW! That is so awesome, what a wonderful display of love & support for all our rescue shelters, especially right now! Coincidentally, I had already started putting together a big box of donation items for my local shelter, extra leashes toys and treats I had around the house (my babies are spoiled lol, I admit!). Had also gotten some of my neighbors involved and was able to add even more goodies over the last week due to their generosity. AND, now Chewy has contributed too lol - great timing and what a wonderful addition to the box of awesomeness gathered already! THANK YOU Chewy, you’re the BEST! This already loyal customer is even more so now ?
Review by Jenny111111111122222 on Chewy - Where Pet Lovers Shop.