Two birds slow & won’t end ride. – Bird — Ride Electric Review

The first bird I tried took me 10 min to connect (it kept saying connection error), meanwhile my husband is riding around the block so as to enjoy the money he is spending while waiting for me. I did everything their site said to do for connection, still took forever and I had perfect connection for all my other apps (also closed them all after, still slow.) I had to scan the bike 4 times, enter my CC info twice and waited, sometimes timing out, at every point. Finally got going, about 10 min in mine starts slowing down, like really slow, like 5 mph. Full battery. My husband and I switch in case it’s user error. It’s not, we find another one in the park and decide this one was problematic from the start we will get on another one. 3 min it slows and won’t go faster than 7mph. I’m frustrated and over it so we start back to our starting point. It’s going so slow we see another one and try to switch again except now it says connection error and won’t turn the bike or time off. Again I follow all the connection tips. I give up trying to switch and just decide to get closer to start point. Full battery and it’s just going slower and slower, I can walk faster than it’s going so I try to park it. Still won’t let me turn the bike or ride off. I submitted a ticket, nothing. I stayed in the chat, nothing. My husband was doing the same, nothing. It took 20 minutes of waiting and it charging us, and no response on line, and an eventual phone call that we found from google, not their website, to end the ride and get our time back. Just our time, not our money back!! We are putting in another call to get our money back, as there’s no way we will be using this product again, so the refund in a ride is useless, but had to take a break to cool off some. This was awful from start. Don’t give them your time, do not give them your money. Seriously awful from the get go to the end. It’s over and we are still dealing with it.
Review by JenaLones on Bird — Ride Electric.