Poor customer service – Scoot Kick Review

When contacted, scoot did not solve my problem and began to ignore my emails when asked how to leave a review on their service since I was very dissatisfied. I purchased the all day pass thinking I would be able to ride all day free and after my first ride on scoot it charged me an additional 30 dollars for the ride and the 20 for the day pass. I contacted them asking for a refund of the ride but said I drove too much for a refund after I explained I thought the day pass would cover it. Then I said alright I’m willing to compromise and then I asked for a refund for the day pass and they also said I can’t get a refund on it since I already rode with the day pass even though it wasn’t as advertised! They were not helpful or understanding. The day pass is confusing and not very clear that they will still charge you if you go longer than 30 min since there is no warning or alert during the ride and the scooter never shuts off or anything. An hour and a half scoot ride should NOT cost $50. I demand a refund!
Review by KMdalla$ on Scoot Kick.