Third time my order has taken over an hour to deliver with no updates – Whataburger Review

This app needs a lot of work when it comes to updating the customer on deliveries. I’ve placed maybe 12-15 orders, 6 of which I’ve needed to call the store or driver to confirm if my order has arrived. The driver also has hung up on me before. My order has only arrived at the designated time twice. Up until today it had only been an hour late twice, but I still at least got my order. This most recent order was the deal breaker. No updates on my order for over an hour, called Whataburger, they said they had technical issues and they had no way of reaching the driver, then said they could only give it to me if I drove up there. Clearly this app isn’t ready for delivery options at least in my area. Would give it 1 star, but I assume it works fine for the other options.
Review by thouunamed on Whataburger.