No solution, no refund – Learn German: News by Readle Review

I really enjoyed the application. It began to have issues a short while ago, late October. There was just a blank screen and no matter what I did, it changed nothing. When I was able to read the articles, they were only the free articles, although I paid $41 to be a premium content subscriber. After many messages back and forth with the app designer, still no solution. I don’t believe they fully understand what it is that is wrong, due to the fact they are asking me to perform a number of actions that are not possible (“select this after you do this and you will see this icon. Select this icon and you should be able to read premium content”). I don’t see these icons and I have sent screenshots to allow for better understanding of what it is that I am seeing. Still, they instruct me to follow their instruction and watch a video demonstration on how to correct the problem. Asked for a refund but no response.
Review by Boerbeol on Learn German: News by Readle.