No longer able to access USA Today; “rgj” is now “pnj”! – Reno Gazette-Journal Print Review

1. Beginning on the morning of Wednesday, Nov 4, we have been unable to open the USA Today edition via the iPad app. When the USA Today image is selected, either by scrolling through to last page of RGJ or by selecting USA Today directly from the Editions page, it appears to be loading but does not, with the screen reverting back to the Editions selection page. The RGJ editions open as usual, but no longer USA Today. 2. About a month ago (maybe longer), we discovered that the “Print Edition/rgj” app graphic had mysteriously changed to read “Print Edition/pnj”. We thought it was odd (pnj - funny!) and considered the possibility that RGJ logo had been hacked. However, the “pnj” app worked as usual, and the E-editions were in fact RGJs. And until 11/04/2020, the USA Today editions opened as usual. As instructed during a call to Customer Service on 11/5/20, we uninstalled the “pnj” app (which is actually the graphic for Gannett’s Pensacola News Journal app), rebooted our devices, then reinstalled the “Reno Gazette-Journal Print Edition“ app from the App Store, with same result. After installation the app logo still reads as “Print Edition/pnj” and USA Today still won’t load. Same result on iPhone 7s. Please correct this problem now! Clearly others are experiencing the same issues. I try to support local journalism but will cancel my subscription if lack of access continues. Thank you.
Review by Michelle of Reno on Reno Gazette-Journal Print.