Deliveries take too long – Caviar - Order Food Delivery Review

Well for the last six months understanding pandemic aside because Uber and seamless are doing the same and they are not as late as they are and you are able to reach them, they apologize and always find the best solution or at least give you a credit to make it worthwhile. Caviar support team is easy on saying goodbyes, take a long time and then get back to you with no answer or problem fix, so for the last 10 or so orders all close by restaurants from my house, I waited about an hour to find out the driver was lost and was calling me in Spanish or the driver never showed up, and mostly I had to basically cancel the order and re-order again, I am finding out that the only way to get an order is to first order and then contact Support to make sure they are reaching out to somebody to get your food picked up, I can’t be using an app as such and always waiting around an hour and sometimes get my food cold because it’s been out there so long or never get it and re-order. The worse is customer service that basically tells you it is what it is, goodbye because they have to help somebody else. Knowing seamless GrubHub and Uber eats they always try and they always give you some sort of credit to make up for it immediately before you even asked for it to try to alleviate the problem. Caviar never does until you force their hand. I had just signed up for a subscription plan which I will be canceling since this is just not acceptable
Review by Mighty Power on Caviar - Order Food Delivery.