Waste of time – Upside: Cash Back - Gas & Food Review

First time using the app and I followed the directions by “claiming” the offer before filling up, getting a receipt and taking a photo and then uploading it. All info was clearly visible and luckily I saved the photo to my phone instead of just directly uploading since the cash back was declined since the “info wasn’t visible on the receipt”. The initial purchase had some sort of first time promo so the savings were larger than normal and perhaps that’s why they wanted to reject it. I reviewed my photo and everything was clear so I reached out to customer service. The person replied (Ada) and said “You're right, this offer should have been processed. My apologies! I just resubmitted your receipt, with a note from me, and it should be processed within 10 days.” Six days later it still said processing but the cash back was less than it originally advertised when I claimed the offer. She responded asking that I give it time to process as some stations are slower than others. Over two months later and I still don’t have anything. I sent them another email but is three (perhaps more) emails really worth a few cents/dollars? Perhaps if I was an Uber driver or something I would bother with this but I really don’t have the patience to deal with this nonsense.
Review by Jmyren on Upside: Cash Back - Gas & Food.