Don’t try to buy e-books through the app! – Barnes & Noble NOOK Review

I have had this app on my iPad for several years, with no problems at all. Now all of my books have disappeared, and the new books I just purchased will not download, but I have been charged for them. Spent an hour on hold with B&N only to be told to just keep refreshing my library! This has been going on since last Thursday, October 22, 2020! Still no books, not the more than 100 books I already had in my library nor the new purchases. And no one can say if it will be days, weeks, or months before the problem is resolved. Very poor customer service!
Review by basement door on Barnes & Noble NOOK.