Unable to transfer money – PrepaidCardConnect Review

Every time I’ve tried to transfer money to my bank issued card an error pops up and asks me to enter a “proper 16 digit car number”. My card has 16 digits I don’t want to keep withdrawing money from my job card because of the fee ??. I tried to reach customer support but I don’t where the message went.
Review by Amador-Ana on PrepaidCardConnect.