TOTAL SCAM! Deplorable subscription policy. – obé Fitness: Live & On-Demand Review

I used a 3 month voucher I earned as points from another app and at checkout they ask you how you want your subscription to continue after the trial. 1 month, 3 months or yearly. I picked 3 months (quarterly). After I signed up I noticed that my quarterly choice didn’t “stick” and it defaulted to 1 year, so I changed it to quarterly. At this point they charged me the full $65 quarterly fee ON THE SAME DAY MY FREE TRIAL STARTED. Further, when I contacted customer support for a refund they said “we mention on our website” that quarterly isn’t available for free trials. BUT I had already enrolled in a quarterly free trial. I switched it because of an error in THEIR system. Further, I was never informed that this would nullify my free trial and that I was going to be charged. What a horrible and shameful scam. Businesses like this don’t deserve anyone’s money. UPDATE: their customer support is total BS and doesn’t even bother to follow up when you question their practices/policies. As a UX designer I am fully aware of how their flow is designed to mislead customers. I asked them to explain/ justify this to me and received no reply for over a week. They just charged me $65 on the day I signed up for a 3 month free trial with my earned WW points and take no level of ownership or responsibility for honoring this agreement as any credible business would.
Review by alice and the rabbit on obé Fitness: Live & On-Demand.