Stole my money – Thumbtack for Professionals Review

I had used this app a few years ago, for house cleaning, and really only got one good lead. At the time they only charged you for leads that you wanted. After a while I had some stuff come up and was temporarily unable to clean houses. So I tried to make sure I wasn’t being recommended anymore and charged for leads. I didn’t want to delete my account because I had good ratings and wanted to eventually go back to cleaning. Despite trying to disable everything I was still being contacted about leads. Since I wasn’t getting charged anymore I thought I would just turn off notifications and that would be the end of it. That was a few years ago. Two months ago I noticed charges coming up on my account for $9-$21. I saw that they were from thumbtack and I checked the app. They had started charging me for leads that, not only did I not have the budget or the time for, but weren’t even in my area. I saw that I could request a refund and thinking that this was just an odd situation I went ahead and requested it. They apparently looked at the leads and decided the most expensive lead was perfectly reasonable and did not refund me. On top of that the leads that they did refund were for credit on the app! I am not using the app and may as well not been refunded! I really need that money right now to buy groceries and can’t get it back. I highly recommend staying away from this app
Review by Valva1 on Thumbtack for Professionals.