Worst Customer Service Ever! – Vroom: Used Cars Delivered Review

I bought my car from this company in late July and was told that the titles, registration, tags, and plates were all included and would be handled after purchasing. Vroom failed to tell me that I had to get my car smog checked, and a vin inspection in order to get my permanent tags and plates and my temporary plates expire in three days! They’re also refusing to send me another temporary set. I’ve made numerous phone calls and barely ever get an answer no matter what department I’m trying to get a hold of. I’m always on hold for more than 15 minutes and when I press 2 on the dial pad to save my place in line to get a call back from the next representative, they never call me back! I regret buying my car from this place. Save yourself from all this stress and buy a car close to home!
Review by Joshua.devo on Vroom: Used Cars Delivered.