Damaged my clothes STOLE MY UNDERWEAR - did they even WASH MY LAUNDRY?? – ByNext - Home Help, Delivered Review

I sent in my clothes for wash and fold and dry cleaning. Once I got around to going through my laundry, SEVERAL items had brown stains that I did not cause. They were stained along folds, inside the collar, etc so it was obviously done by the people laundering my clothes!! I lost some favorite shirts that are no longer sold, and the in-app help system doesn’t allow me to fully submit my claim. PANTIES ARE MISSING. I paid $76 for 30 pounds of laundry and one dress to be dry cleaned. DOUBLE what I would have paid to go and have the same service done down my block. UNACCEPTABLE, I WANT MY MONEY BACK.
Review by socksandal on ByNext - Home Help, Delivered.