False leads – Thumbtack for Professionals Review

Ton of bs leads. Customer creates an account and makes a request...then deletes the app and account completely. Why can’t I get my refund for that particular situation. I looked at the help articles which is no help at all. Says no refund for paid lead.... what lead is gone in 4 -8 hours and removed and deleted from the app.
Review by bad service even in a pandemic on Thumbtack for Professionals.