Decent App Poor IT System – Weber® Grills Review

The app itself is a decent app. My problem is with the integrity of the underlying system. I liked the idea of part of the functionality of the app being tied to the serial number of your grill or grills. However, that only works if the system recognizes your serial number. I tried to register my grill three times through the app, each time receiving a message stating “invalid serial number”. I called Weber customer service. The rep tried to register the grill and had the same problem. The solution: “This happens sometimes. I suggest you keep your receipt in case you have any issues with the grill.” I asked if the problem would be fixed and should I try to register on a month or two. The answer: “No.” What is the point of setting up a system that only works for some products some of the time? Strange and unnecessary.
Review by Coralville Clark on Weber® Grills.